AAR Customer Warranty Information and Disclosures

AAR Auto Glass is open 24/7. Call 832-303-0318 or email info@aarautoglass.com. We’ll confirm your appointment’s date, time, service location and vehicle requirements.

All auto glass replacement workmanship is guaranteed for the life of the vehicle, which includes and covers wind noise, water leaks, and loose trim pieces. Exclusions include problems which occur as a result of auto collision, damage, or rust deterioration. Warranty coverage is Lifetime (except when ownership changes).

This warranty expires with change of ownership of this vehicle. Once ownership changes, then in no event shall AAR Auto Glass be liable for incidental or consequential damages.

• Do not drive or move your vehicle until the safe drive-away time provided by your technician has passed. This is based on the Dow U-428 Plus adhesive manufacturer’s temperature and humidity requirements.
• After that waiting period, keep driving to a minimum for the remainder of the first 24 hours after installation as an additional precaution.
• Keep the retention tape in place for at least 24 hours.
• Leave a window open approximately one inch and avoid slamming doors for at least 24 hours.
• Avoid high-pressure car washes for at least 48 hours.

• Windshield stress cracks are guaranteed for 90 days from installation.
• Workmanship is guaranteed for the life of the vehicle, subject to limitations and exclusions.
• The warranty expires when vehicle ownership changes.
• Aftermarket antennas and devices are not guaranteed.
• AAR Auto Glass is not liable for incidental or consequential damages.
• Your receipt is required for warranty service.
• Warranty work is available Monday–Friday only.

If your vehicle has a windshield-mounted ADAS camera, the manufacturer may require calibration after replacement. The required procedure and whether it can be completed at your location depend on your vehicle and the manufacturer’s repair instructions. A lack of warning lights does not establish that calibration is unnecessary. AAR Auto Glass offers mobile ADAS camera recalibration for $250 on applicable vehicles. Provide your year, make, model and complete VIN when requesting a quote so the requirements and appointment details can be confirmed.

The customer acknowledges that certain windshields replaced (https://aarautoglass.com/warranty-information-disclosures/) by AAR Auto Glass may contain sensors for items such as lane departure warning system, lane keep assist, forward collision alert, collision assist, smart city brake, or any other sensor which controls the movement of the vehicle. AAR Auto Glass has given the customer notice that the original equipment manufacturer may require the windshield sensor to be recalibrated or programmed after it is transferred from the broken windshield to a new windshield.

AAR Auto Glass does not warrant or guarantee the proper function of any windshield sensor that was removed from a broken windshield.

The customer further acknowledges that it will be the customer’s sole responsibility and expense to confirm the proper operation of the windshield sensor, or to recalibrate or reprogram any malfunctioning sensor that was removed from the customer’s broken windshield.

Rock chip repair is structural, not cosmetic. A visible mark may remain after repair.

If the chip spreads during the repair attempt, AAR Auto Glass will not charge the customer or insurer for that attempt, and the windshield is not guaranteed.

If a completed, paid repair later spreads from the original repair location, AAR Auto Glass will apply the amount paid for that repair toward windshield replacement with AAR Auto Glass under its lifetime warranty. This credit applies to the completed paid repair, not an unsuccessful repair attempt for which no charge was made.

By proceeding with the rock chip repair service, you acknowledge and agree to the terms and conditions set forth in this disclaimer.

Windshield removal and reinstallation for existing leaks

For an existing leak that is not covered by our workmanship warranty, removing and reinstalling the windshield typically costs $145. Glass can break during removal even when precautions are taken.

If the windshield breaks during this paid service, you are responsible for the replacement glass and new-glass installation charges. We waive the removal and reinstallation fee in that situation.

Leaks on our own installations that are covered by our workmanship warranty are repaired free under the existing warranty terms.

Ford Explorer, Ford Flex, and Kia Soul exterior A-pillar moldings and clips

Model-specific information: Apply this section only to the relevant vehicle and condition. Confirm the manufacturer’s requirements and any recall eligibility by VIN; this is not a general policy for every vehicle.

The exterior A-pillar moldings run along both sides of the windshield. Existing moldings and clips can be brittle, break during removal, or fail to hold securely when reused. Previous repairs can affect their condition. A molding coming off intact does not establish that it is suitable for reuse; the applicable manufacturer service requirements also matter.

Installation defects remain covered by our workmanship warranty. Material failure of the old molding or clips themselves is separate: if those parts cannot be salvaged or fail when reused, you purchase the replacement parts.

We do not stock these parts. They can be purchased through Ford or Kia Parts, as appropriate, or Amazon; confirm the correct parts for your vehicle before ordering. If reused moldings are later lost or broken, we offer a return visit with no labor charge to install customer-supplied replacement parts.

Check for a Ford recall before buying parts. Ford recall 24S02 / NHTSA 24V031 covers certain 2011-2019 Explorers. Check your VIN with a Ford dealer or the NHTSA recall lookup. For eligible vehicles, the dealer’s recall inspection and required repair are free, including parts and labor. Loose trim can detach while driving and create a road hazard, so contact a Ford dealer promptly if yours is loose or missing. A previous privately paid repair does not replace the recall repair.

NHTSA VIN recall lookup: https://www.nhtsa.gov/recalls

Ford recall owner notice: https://static.nhtsa.gov/odi/rcl/2024/RCONL-24V031-5242.pdf

Ford F-150 rear-cab leaks

Model-specific information: Have the leak source and applicable repair confirmed for the individual truck.

Water around your F-150’s back window? A deteriorated seal around the third brake light can let water into the cab. Have the leak traced before replacing the glass or lamp. A controlled water test can help identify the source. Repair options depend on the truck’s year and lamp condition; a replacement gasket may be available.